Welcome to our FAQ section — your dedicated space to quickly find answers to the most common questions. Whether you’d like to learn more about the services offered, pricing, collaboration process, or how everything works, you’ll find clear and precise information here to guide you. We recommend checking this page before getting in touch — it’s designed to make your experience easier!

Q1. What types of services does SoniAssist offer?
A: Calendar management, email drafting, project coordination, data entry, appointment scheduling, and more.

Q2. How does your pricing work?
A: Pricing is based on a quote — either a fixed package or an hourly rate. A 30% deposit may be required when confirming the order.

Q3. What are your turnaround times?
A: This depends on the nature of the task. Estimated timelines are always indicated in the quote (for example: 48 hours for administrative follow-up).

Q4. Can we start with a trial?
A: Yes, a short-term assignment over a few hours is possible to assess how we work together.

Q5. Which tools do you use?
A: Microsoft Office Suite, Google Workspace, Trello, Slack, and other tools depending on your needs.

Q6. How do you ensure confidentiality?
A: Written confidentiality commitment, GDPR compliance, and secure file storage and archiving in accordance with CNIL standards.

Q7. Can the scope of work be adjusted during a project?
A: Yes, adjustments are possible if the allocated time needs to be revised. An amendment can be added to the initial agreement if necessary.

Q8. How does termination work?
A: In the event of a breach, the contract may be terminated with a 7-day notice period. All services already completed remain payable.