Privacy policy
ARTICLE 1: PREAMBLE
This privacy policy informs users of the SoniAssist website about:
How we collect and use their personal data. This includes any information that can identify a user: name, surname, age, postal or email address, location or IP address (non-exhaustive list).
The rights users have regarding their data.
The identity of the data controller.
The recipients of personal data.
The site’s cookie policy.
This policy complements the Legal Notice and Terms of Use, available here:
Terms and conditions of sale (T&Cs)
Legal notice & Cookies
ARTICLE 2: PRINCIPLES FOR THE COLLECTION AND PROCESSING OF PERSONAL DATA
In accordance with Article 5 of the European Regulation 2016/679 (GDPR), we apply the following principles:
Data is processed lawfully, fairly, and transparently.
Data is collected for specific, explicit, and legitimate purposes (see Article 3.1).
Collection is limited to strictly necessary information.
We ensure data accuracy and correct it if necessary.
Data is retained only for as long as required for the intended purposes.
Appropriate security measures are in place to prevent loss, destruction, or unauthorized use.
Lawfulness of processing
Processing is lawful if at least one of the following conditions is met:
Explicit consent of the data subject.
Performance of a contract or pre-contractual measures.
Compliance with a legal obligation.
Protection of vital interests of the individual or a third party.
Public interest or exercise of official authority.
Legitimate interests of the data controller, unless the fundamental rights and freedoms of the user prevail (especially for minors).
ARTICLE 3: DATA COLLECTED AND PROCESSED
Article 3.1: Collected Data
Dans le cadre de notre activité d’assistance virtuelle, nous collectons les données suivantes :
Name, surname, email, phone (for contact management, quotes, and services).
Billing information (billing address, payment details).
Connection data (IP, browser, visited pages, timestamps) for site security and optimization.
These data are used to:
Manage contacts and prepare quotes.
Track and invoice services.
Send information or newsletters (with consent).
Improve our services.
Article 3.2: Method of data collection
Data is collected in two ways:
Automatically : during site navigation (IP, browser, visited pages) via cookies or server logs.
Manually : via contact forms, quote requests, client portal creation, or email exchanges.
Article 3.3: Retention period
Données de contact et facturation : 3 years after last contact (in accordance with legal obligations).
Données de navigation anonymisées : 12 months (for statistical analysis and security).
These periods may be extended in case of legal obligation or dispute.
Article 3.4: Data hosting
The SoniAssist website is hosted by:
o2switch.fr
63000 CLERMONT FERRAND, France
Website: www.o2switch.fr
Article 3.5: Cookie policy
To improve user experience and statistics, the site may use cookies.
A cookie is a small text file stored on your device by the website server.
Some cookies are essential for the site’s proper functioning.
Accepting cookies allows full and optimized navigation.
ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER
Article 4.1: Data controller
The data controller is Sonia Planes, sole proprietorship (SIRET: 849 018 395 00012).
Address: Lieu-dit L’Escale, 72350 Chevillé, France
Contact:
Email: contact@soniassist.com
Phone: +33 7 43 35 04 04
Article 4.2: Data Protection Officer (DPO)
SoniAssist has not appointed a Data Protection Officer.
You can exercise your rights with the data controller.
In case of unresolved disagreement, you may contact the CNIL or any competent authority.
ARTICLE 5: USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING
Under the GDPR and French Data Protection Law, you have the following rights:
Right of access, rectification, and deletion.
Right to data portability.
Right to restrict or object to processing.
Right not to be subject to automated decision-making.
Right to define the fate of your data after death.
Right to lodge a complaint with the CNIL (Article 77 GDPR).
How to exercise your rights
Send your request to:
Sonia Planes EI – Lieu-dit L’Escale – 72350 Chevillé – France
Or by email: contact@soniassist.com
To process your request, we may ask for certain information (name, surname, email, account or subscription number).
More information about your rights: www.cnil.fr
ARTICLE 6: POLICY MODIFICATION CONDITIONS
We reserve the right to modify this policy at any time to ensure legal compliance.
Changes do not affect purchases already made.
Users are encouraged to consult this policy regularly.
Last updated: 18/08/2025
