{"id":213,"date":"2025-06-13T19:07:04","date_gmt":"2025-06-13T17:07:04","guid":{"rendered":"https:\/\/soniassist.fr\/?page_id=213"},"modified":"2025-09-19T14:35:51","modified_gmt":"2025-09-19T12:35:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/soniassist.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQ \u2014 Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Welcome to our FAQ section \u2014 your dedicated space to quickly find answers to the most common questions. Whether you\u2019d like to learn more about the services offered, pricing, collaboration process, or how everything works, you\u2019ll find clear and precise information here to guide you. We recommend checking this page before getting in touch \u2014 it\u2019s designed to make your experience easier!<\/p>

Q1. What types of services does SoniAssist offer?<\/strong>
A: Calendar management, email drafting, project coordination, data entry, appointment scheduling, and more.<\/p>

Q2. How does your pricing work?<\/strong>
A: Pricing is based on a quote \u2014 either a fixed package or an hourly rate. A 30% deposit may be required when confirming the order.<\/p>

Q3. What are your turnaround times?<\/strong>
A: This depends on the nature of the task. Estimated timelines are always indicated in the quote (for example: 48 hours for administrative follow-up).<\/p>

Q4. Can we start with a trial?<\/strong>
A: Yes, a short-term assignment over a few hours is possible to assess how we work together.<\/p>

Q5. Which tools do you use?<\/strong>
A: Microsoft Office Suite, Google Workspace, Trello, Slack, and other tools depending on your needs.<\/p>

Q6. How do you ensure confidentiality?<\/strong>
A: Written confidentiality commitment, GDPR compliance, and secure file storage and archiving in accordance with CNIL standards.<\/p>

Q7. Can the scope of work be adjusted during a project?<\/strong>
A: Yes, adjustments are possible if the allocated time needs to be revised. An amendment can be added to the initial agreement if necessary.<\/p>

Q8. How does termination work?<\/strong>
A: In the event of a breach, the contract may be terminated with a 7-day notice period. All services already completed remain payable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Do you have a project or mental load to lighten?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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IN JUST 30 MINUTES, LET\u2019S IDENTIFY HOW I CAN MAKE YOUR LIFE EASIER.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook your free discovery call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ \u2014 Foire aux questions Bienvenue dans notre FAQ, votre espace d\u00e9di\u00e9 pour trouver rapidement toutes les r\u00e9ponses \u00e0 vos questions fr\u00e9quentes. Que vous souhaitiez en savoir plus sur les services propos\u00e9s, les tarifs, les modalit\u00e9s de collaboration ou le fonctionnement g\u00e9n\u00e9ral, vous trouverez ici des informations claires et pr\u00e9cises pour vous guider. N\u2019h\u00e9sitez pas […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-213","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - SoniAssist<\/title>\n<meta name=\"description\" content=\"FAQ : toutes les r\u00e9ponses \u00e0 vos questions sur les services d\u2019assistance virtuelle, les tarifs, le fonctionnement et bien plus\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/soniassist.fr\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - SoniAssist\" \/>\n<meta property=\"og:description\" content=\"FAQ : toutes les r\u00e9ponses \u00e0 vos questions sur les services d\u2019assistance virtuelle, les tarifs, le fonctionnement et bien plus\" \/>\n<meta property=\"og:url\" content=\"https:\/\/soniassist.fr\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"SoniAssist\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/SoniAssist\/61563389160315\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-19T12:35:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/soniassist.fr\/wp-content\/uploads\/2025\/06\/Logo-webp-150x150.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/soniassist.fr\\\/faq\\\/\",\"url\":\"https:\\\/\\\/soniassist.fr\\\/faq\\\/\",\"name\":\"FAQ - 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